In the evolving world of modern workplaces, Digital Employee Experience (DEX) is taking centre stage. With employees increasingly relying on digital tools and services, a seamless and positive digital experience has become essential for boosting productivity, enhancing job satisfaction, and ultimately, driving business growth. Traditionally, IT support for this digital experience has depended heavily on legacy Remote Monitoring and Management (RMM) platforms. However, these tools often fall short when it comes to delivering the proactive, automated, and user-centric experience that modern workforces expect.
This is where the paradigm shift occurs. Moving beyond the constraints of legacy RMM, OryxAlign, a UK based forward-thinking Managed Service Provider (MSP), is embedding the 1E platform into their service management operations to redefine and elevate DEX for their clients. By leveraging 1E's advanced automation and remediation capabilities, OryxAlign is not only looking to improve client sentiment but also streamlining their support operations, offering a more efficient and sophisticated approach to endpoint management.
Why Digital Employee Experience Matters More Than Ever
DEX encompasses every interaction an employee has with digital tools, from hardware and software performance to the efficiency of IT support. A positive digital experience ensures fewer interruptions, empowering employees to work efficiently and stay engaged. However, maintaining this experience with legacy RMM platforms presents significant challenges. Traditional RMM tools are reactive in nature and often require manual intervention to address issues, leading to delays in resolution and frustration for end-users.
With the rapid digital transformation of the workplace, businesses need more than basic monitoring. They need an advanced, proactive, and automated solution that aligns with the dynamic needs of today’s employees. This is where the 1E platform comes into play, allowing MSPs like OryxAlign to move beyond legacy RMM to a more modern approach to DEX. ‘Ultimately the success of every MSP depends on the digital experience of its customers, and the perception each user has of their day-to-day interaction with technology. OryxAlign pride themselves on innovation and they recognise that 1E delivers a paradigm shift in driving a better, measurable digital experience for its customers, whilst driving down the cost of delivering a world class service. It’s a very exciting partnership for us,’ says Christian Nagele, SVP Channel & Alliances at 1E.
1E Platform: Moving Beyond Legacy RMM for Superior DEX
The 1E platform reimagines endpoint management, offering advanced automation and self-healing capabilities that go far beyond what legacy RMM platforms can provide. While traditional RMM tools focus on reactive problem-solving—monitoring systems and manually addressing issues as they arise—1E empowers MSPs to proactively manage, optimize, and remediate endpoints automatically.
Key Features of the 1E Platform That Elevate DEX
Automated Remediation: One of the major limitations of traditional RMM is its reliance on manual intervention. 1E’s automated remediation tools detect and resolve common endpoint issues without human input, ensuring minimal disruption to the end-user. Whether it's a software crash, application slowdown, or security patching, 1E’s automated scripts address these problems in real-time, providing a seamless digital experience for employees.
Real-Time Endpoint Insights: 1E provides real-time visibility into endpoint performance, user sentiment, and device health, allowing MSPs to take a proactive stance. This contrasts sharply with legacy RMMs, which typically offer limited insight and delayed responses, leaving users to deal with problems that could have been prevented.
Self-Service for End Users: Moving beyond the legacy approach of submitting IT tickets and waiting for resolution, 1E integrates self-service capabilities that empower employees to resolve common IT issues on their own. This not only reduces the burden on IT support desks but also creates a sense of autonomy and satisfaction for end-users.
By incorporating these features, 1E allows MSPs to streamline their application stack, minimize manual interventions, and significantly improve the digital experience for employees—all while reducing operational costs.
OryxAlign: Embedding 1E for a Next-Generation DEX
OryxAlign has always been at the forefront of providing managed IT services tailored to the evolving needs of their clients. Recognising the limitations of traditional RMM tools, they are adopting the 1E platform to embed a comprehensive DEX strategy into their service management operations. This strategic move is enabling them to offer their clients a higher level of service that traditional RMM cannot match.
- Proactive Issue Resolution with Automation
By using 1E's automated remediation capabilities, OryxAlign can address issues at the endpoint level without waiting for users to report them. This proactive approach ensures that potential problems are resolved before they impact productivity, a far cry from the reactive model of legacy RMM platforms.
For example, routine maintenance tasks such as patch deployment, software updates, and performance optimization are now automated, eliminating delays and enhancing the end-user experience.
- Self-Healing Endpoints for Minimal Disruptions
OryxAlign leverages 1E’s self-healing functionalities to reduce downtime and support tickets. When an endpoint encounters a known issue—such as application crashes or system slowdowns—1E automatically executes pre-configured remediation scripts to fix the problem. This not only provides a seamless experience for employees but also frees up OryxAlign's Service Desk resources to focus on more complex issues.
- Real-Time Insights for User-Centric Support
Unlike legacy RMM platforms that provide limited data on endpoint performance, 1E offers real-time insights into user behaviour and device health. OryxAlign utilises these insights to proactively identify trends, potential bottlenecks, and common issues, allowing for tailored support and personalized user experiences. This user-centric approach ensures that clients feel heard and supported, significantly improving client sentiment and satisfaction.
- Application Stack Consolidation for Operational Efficiency
With the advanced capabilities of 1E, OryxAlign has been able to consolidate their application stack. Traditional RMM platforms often require multiple supplemental tools to cover endpoint security, software deployment, and monitoring, leading to complexity and increased costs. 1E’s comprehensive suite of features will enable OryxAlign to streamline their operations, reduce reliance on disparate tools, and lower overall support costs. This efficiency directly benefits their clients, who receive more reliable and responsive service.
From Legacy RMM to Modern DEX: The Future of IT Support
The era of legacy RMM is fading as businesses demand more robust, intelligent, and user-focused solutions to support their digital workforce. The move to advanced platforms like 1E signals a fundamental shift in how MSPs manage endpoints and deliver a superior digital employee experience. OryxAlign's adoption of 1E into their service management operations exemplifies how MSPs can transcend the limitations of traditional RMM, embracing a proactive, automated, and user-centric approach to endpoint management.
By embedding the 1E platform into their service model, OryxAlign is redefining what it means to deliver exceptional DEX. They have not only improved client sentiment but also optimised internal processes, allowing for a more efficient and streamlined support model. The result is a win-win: clients enjoy a smoother, more reliable digital experience, while OryxAlign achieves greater operational efficiency and cost savings.
Final Thoughts: Moving Beyond Legacy for a Better DEX
The future of Digital Employee Experience lies in moving beyond the reactive, fragmented approach of legacy RMM platforms. With advanced solutions like 1E, MSPs can offer a next-generation experience characterized by proactive management, automation, and real-time insights. OryxAlign’s strategic use of the 1E platform showcases how embracing modern technology not only enhances the end-user experience but also drives business success by consolidating tools, reducing support costs, and streamlining operations.
‘In today’s digital workplace, where employee experience and productivity are directly tied to their digital environment, adopting a robust DEX strategy is no longer optional, it’s essential. I’m truly excited about our 1E Partnership, says Carl Henriksen, OryxAlign CEO.
By moving beyond legacy RMM, MSPs like OryxAlign are leading the way in delivering a superior, proactive, and user-centric digital experience.
