Hybrid working is the future, but it presents challenges for organizations, especially when it comes to innovation. The newly established world of hybrid work has brought with it new technology, new routines, and less direct contact and support.
Despite these changes, some things remain the same, however. Employers still need staff to be as productive as possible and must provide a great digital experience to make this happen. We need to evolve how we collaborate and function together and must innovate to do so.
Our Canadian implementation partner, WBM Technology know this all too well. That’s why, when they signed a contract with a new client, a Western Canadian Utility company, they were sure to include an innovation clause and set out with a mission to give the service desk superpowers.
In his session at our recent Work From Anywhere conference, WBM's Director of End-User Computing, Jamie MacKenzie, described how they were able to drastically improve IT support for a key customer with a single implementation of the Tachyon Platform in the service desk. This infographic dives a little deeper into WBM's experience turning numbers into business with 1E Tachyon and the results after just 10 days:
Turning numbers into business - 1E Tachyon – 6

Keen to learn more about the evolution of service experience management and how 1E Tachyon can give your Service Desk superpowers? Why not watch the full session with WBM here!