Maximizing digital ROI is a top priority. Organizations are always looking for ways to improve efficiency, enhance employee experiences, and prove the value of their technology investments. However, measuring the real ROI from these digital workplace initiatives is often a significant challenge. Business Impact, a core capability within the 1E Platform, provides the solution. It helps organizations visualize and quantify the value created by their digital strategies.

Business Impact offers real-time insights into cost savings, time efficiencies, and operational improvements. By transforming complex data into clear, actionable insights, the platform helps businesses understand the true impact of their automation efforts. With easy-to-use dashboards, decision-makers can see exactly how their digital initiatives are contributing to overall business success. They can identify areas where further optimizations can drive even greater value.

Beyond financial metrics, Business Impact also focuses on the Digital Employee Experience (DEX). This is an often-overlooked factor that plays a crucial role in the success of digital transformation efforts. The platform helps businesses track their DEX maturity over time, revealing how digital tools influence employee productivity and satisfaction. This holistic view allows organizations to ensure that their digital investments aren’t just improving operations but also creating a more efficient and enjoyable experience for their workforce.

One of the standout features of Business Impact is its Incident Automation Dashboard. This feature provides a detailed look at how automation is reducing manual tasks and driving cost savings. By directly tying operational improvements to specific automation efforts, organizations can measure the true effectiveness of their digital tools and fine-tune processes to achieve even better results.

In addition to its focus on automation, Business Impact also supports third-party integrations with tools like ServiceNow, Jira, and Splunk. These integrations allow organizations to streamline workflows, optimize incident management, and ensure a smooth flow of data between systems. Specifically, Splunk is used to offload data for deeper analysis. This offers businesses more comprehensive insights into their system performance without overwhelming their core platforms.

The ability to integrate third-party tools—while maintaining a focus on the 1E Platform’s automation capabilities—is what makes Business Impact such a powerful feature. These integrations enhance the platform’s flexibility, allowing businesses to tailor their digital strategies to their unique needs while still reaping the full benefits of automation and DEX improvements.

At its core, Business Impact supports continuous improvement. As digital transformation is an ongoing journey, the platform regularly assesses both ROI and DEX maturity. Ongoing assessment ensures that businesses remain agile and adaptable in an ever-changing landscape. Whether it’s expanding automation capabilities or refining current workflows, Business Impact provides the roadmap for future growth and success.