Introducing Our Powerful New Offering: Real User Monitoring (RUM) + Synthetic Monitoring for Unmatched Digital Employee Experience

We’re introducing new Real User Monitoring (RUM) + Synthetic Monitoring capabilities through our recent acquisition of Exoprise, a leader in digital performance monitoring. This acquisition allows us to integrate Exoprise’s technology into our platform, giving customers a more robust and proactive way to monitor and optimize application performance. With Exoprise’s tools, we can now offer deeper insights into applications' performance. This helps to provide uninterrupted workflows and a better overall digital experience for employees. This move reinforces our focus on delivering practical, effective solutions for the modern digital workplace. 

You rely on digital applications to collaborate, communicate, and drive productivity every day. From Salesforce powering sales teams, to Zoom and Microsoft Teams facilitating meetings—digital application performance is mission-critical. Any downtime or performance issues can disrupt business workflows, reduce productivity, and ultimately affect your bottom line. 

That’s why we’re thrilled to introduce our newest solution: Real User Monitoring (RUM) + Synthetic Monitoring. This offering is designed to guarantee business applications run seamlessly for your workforce, every single day. And that’s not all. It doesn’t just help you monitor app performance—it also includes ISP benchmarking and Network Monitoring, giving you full control and insight into your entire IT ecosystem. 

Real User Monitoring (RUM)  

Real User Monitoring (RUM) offers real-time insights into how your employees interact with business applications. RUM captures actual user activity from every corner of your organization. This gives you a precise understanding of how applications like Salesforce, Microsoft Teams, and Zoom, among others, perform in real-world usage. From slow load times to issues with video conferencing, RUM allows you to quickly spot where problems arise and resolve them before they affect workflows. 

Synthetic Monitoring 

Synthetic Monitoring simulates key user interactions within your critical business apps. It runs tests that mimic the steps employees take to perform important tasks. This proactive monitoring allows you to test how your applications will perform even before your users log in for the day. 

Whether it’s testing the reliability of Salesforce dashboards, ensuring that Zoom video calls work without hiccups, or verifying that Microsoft Teams chat is responsive, synthetic monitoring helps you pinpoint issues before they become widespread. 

Combined Value 

When used together, RUM and Synthetic Monitoring provide unparalleled visibility and control over your application environment. This combined approach ensures best performance for every business application, from email to collaboration platforms. In hybrid work environments, employees use business applications from various locations—home, co-working spaces, regional offices, and across different time zones. The combined RUM and Synthetic Monitoring solution makes sure your teams' critical applications perform flawlessly, no matter where they are.  

ISP Benchmarking 

Our new offering goes further by incorporating ISP benchmarking and Network Monitoring. Often, performance issues aren’t caused by the application itself but by the networks employees use to access them. With ISP benchmarking, you can measure the performance of different internet service providers (ISPs) and find potential slowdowns or outages affecting application performance. This enables you to improve not only your applications but also the underlying infrastructure. The result? Every employee gets the best possible experience—whether in the office or working remotely. 

1E DEX Platform 

When combined with 1E’s DEX platform and automated remediation capabilities, the benefits extend even further. You not only gain visibility into performance issues across your organization but can also take swift, automated actions to resolve them. With our new offering, you can achieve real-time insights into the overall digital experience of your employees. You can identify performance bottlenecks and ensure they're addressed with 1E’s remediation, ensuring a seamless, uninterrupted work environment.