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1E Service Desk Augmentation
for ServiceNow

Formerly ITSM Connect
Get real time incident investigation and remediation capabilities across your endpoint estate without leaving ServiceNow.
How it helps

1E Service Desk Augmentation provides 1E's real time incident investigation and remediation capabilities inside of ServiceNow.

Retrieve information and remediate issues across the entire endpoint estate in seconds without escalating tickets or disrupting end users. As a result, frontline service desk admins can significantly decrease Mean Time to Resolution (MTTR) and increase First Call Resolution (FCR).
Core Features

1E Service Desk Augmentation's capabilities include real-time inventory, preapproved fixes, and DEX scores–all from your ServiceNow incident pane.

Real-Time Inventory

Access up-to-date inventory and diagnostics from your ServiceNow incident pane and answer questions faster.
Customer Success

Our customers Work Wonders™

Ready to Work Wonders™?