For enterprise IT teams looking to simplify operations, accelerate support, and improve the employee experience, the 1E ServiceNow Horizon 1 Release delivers game-changing capabilities. With the introduction of TeamViewer Tensor’s remote connectivity, IT teams can instantly, securely, and seamlessly connect to devices—without ever leaving ServiceOperations Workspace (SOW). This unified solution from 1E and TeamViewer combines world-class remote access, proactive endpoint management, and digital experience monitoring (DEX), all within the familiar ServiceNow platform. Now, IT teams can resolve issues faster, proactively manage devices, and ensure business continuity—anytime, anywhere.

Smarter, faster, more secure IT support

IT support shouldn’t be a bottleneck—it should be an enabler. That’s why 1E and TeamViewer have joined forces to deliver a seamless, end-to-end support experience for modern enterprises. By bringing together real-time diagnostic insights, instant remote connectivity, and proactive device management, this integration empowers IT teams to act fast and keep employees productive.

What this integration means for you

✅ Instant, secure remote access

Launch TeamViewer Tensor sessions with a single click, directly from ServiceOperations Workspace. No more switching tools—just fast, seamless, and secure remote support.

✅ Comprehensive endpoint management

Leverage 1E’s powerful endpoint visibility and TeamViewer’s remote control to troubleshoot, patch, and secure devices in real time. This eliminates downtime and reduces the need for on-site support.

✅ End-to-end digital experience monitoring 

Proactively identify and resolve potential issues before they impact employees. With 1E DEX insights and TeamViewer’s real-time remote actions, IT teams ensure a smooth, uninterrupted digital experience.

✅ Enhanced security and compliance

Built-in enterprise-grade security, including 256-bit AES encryption, two-factor authentication, and role-based access controls, ensures that only authorized personnel can initiate remote sessions—keeping your IT environment secure and compliant.

✅ Faster time-to-resolution, better employee experience

By cutting resolution times and reducing ticket backlogs, IT teams improve Mean Time to Resolution (MTTR) and get employees back to work faster—boosting satisfaction and productivity.

A complete IT support ecosystem in one familiar platform

By integrating TeamViewer Tensor’s secure remote connectivity directly into the 1E ServiceNow environment, IT teams have everything they need to deliver seamless, proactive support—without leaving ServiceNow. Move effortlessly from diagnosis to resolution in a single workspace.

The result? Faster resolutions. Fewer disruptions. A better experience for everyone.