We’re thrilled to announce a game-changing update for the 1E Platform — our TeamViewer Tensor integration. This powerful integration will revolutionize the way you manage, connect to, and support your devices. Together, 1E and TeamViewer form a powerful partnership designed to transform how organizations manage IT environments.

This collaboration brings together 1E’s deep insights into device health, usage, and performance with TeamViewer’s industry-leading remote connectivity technology. The result? Your teams gain the flexibility and security they need to provide support from anywhere in the world.

Key benefits of the Tensor integration

1. Direct remote access from the device pillar

The integration allows users to access Tensor directly from the device pillar in the 1E Platform. This means you can start remote sessions with a simple click, saving you time and effort in accessing devices remotely. Whether troubleshooting an issue or performing maintenance, this feature ensures that help is always just a click away.

2. Role-based access control

Security is a top priority for any organization. With the Tensor integration, administrators can manage who has access to the remote connection feature via role-based permissions. This ensures that only authorized users can initiate remote support sessions, providing an added layer of control and security over your devices and data.

3. Flexible integration management

Administrators can now enable or disable the Tensor integration through the Integrations section in the platform’s Settings. This gives your team full control over whether the integration is active, ensuring it fits seamlessly into your existing workflows and security protocols.

The perfect blend of security and efficiency

What makes this integration particularly exciting is how it combines the strength of 1E’s platform—which provides deep visibility and management capabilities—with TeamViewer’s industry-leading remote connectivity. Together, they provide a secure, easy-to-use solution that saves you time, reduces operational complexity, and enhances productivity.

By controlling access with role-based permissions and offering full integration management capabilities, this update gives your IT team the tools they need to manage devices remotely, with greater confidence in both security and efficiency.

Why it matters for your business

Whether you're supporting a small team of remote employees or managing thousands of devices across multiple locations, the Tensor integration allows you to:

  • Reduce downtime: resolve technical issues faster by accessing devices remotely in real time.
  • Improve IT efficiency: streamline your device management and troubleshooting processes with a seamless, integrated solution.
  • Enhance security: maintain control over remote access through role-based permissions and integration management.

Start using the integration today!

The Tensor integration is now live on the 1E Platform, and we’re excited to see how it'll transform the way you manage your devices. With faster access, enhanced control, and a user-friendly experience, it’s never been easier to provide seamless remote support.

To learn more about the integration and how to get started, check out our release notes.