Federal Agencies

We Remove IT Friction so You Can Focus on the Mission

Solve IT issues before they impact users with the autonomous digital employee experience (DEX) platform for End-User Computing and Service Desk teams. Predict and fix device and configuration drift, enhance device observability, and eliminate user frustration. Choose TeamViewer DEX to enhance your existing systems, increase compliance, and create a better experience for the people who work tirelessly to achieve your mission.

TeamViewer DEX has been Working Wonders with the US Public Sector for over 25 years.

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The Digital Employee Experience Platform for Federal Agencies

The TeamViewer DEX Platform enables federal IT teams to enhance end user experience, strengthen security, reduce costs, and transform IT Operations from cost center into a strategic asset.

Federal Civilian

Harden your fleet and help your employees focused on the mission. TeamViewer DEX users uncover digital friction in seconds, giving them the power to perform root cause analysis and remediation faster than ever.

Defense and Intelligence

Bring visibility and remediation to closed and air-gapped networks, offline devices, bandwidth-constrained sites, satellites, and your global team. TeamViewer DEX is lightweight and can support clients with either cloud or on-premises deployments.

Federal Systems Integrators

Differentiate your proposals and bring innovation with cutting-edge technology to provide better service with less resources while improving the employee experience.

What Makes TeamViewer DEX the Best DEX Platform for the Public Sector?

Better experience

TeamViewer DEX empowers federal IT teams to deliver seamless technology experiences by proactively identifying issues, resolving them through automation, gauging end user sentiment, and providing a comprehensive digital employee experience (DEX) score.

The result? A deeper connection between IT and public sector employees, improved day-to-day experiences, and agencies better equipped to serve the American people.

More secure

TeamViewer DEX's real-time capabilities not only fortify security and compliance but also enhance user experience. The platform gives you true confidence around endpoint compliance as it fixes drift in real-time and allows federal IT departments to respond to vulnerabilities within minutes—far faster than traditional timelines of days or weeks.

Measurable ROI

TeamViewer DEX is the only technology that delivers DEX with a hard ROI. 1E’s modern automation and deep integrations significantly reduce the costs of service desk operations, endpoint estate management, and responding to agency priorities. With TeamViewer DEX, taxpayers get more value for their investment.

Core capabilities

Intelligence

Harness AI to resolve IT issues before they impact users.

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Experience Analytics

Gain a holistic view of the end user experience by tracking stability, responsiveness, performance, and sentiment.

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Endpoint Troubleshooting

Troubleshoot faster, respond quickly to security incidents and threats, and provide a superior employee experience by resolving issues in minutes rather than hours.

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