London, UK, and Austin, TX – October 26, 2024– 1E and B2M Solutions today announced a strategic partnership aimed at revolutionizing the digital experience for frontline workers by leveraging the power of 1E’s Autonomous Digital Employee Experience (DEX) platform in combination with B2M’s real-time Mobility Intelligence™ platform, Elemez. This collaboration brings together proactive monitoring, predictive analytics, and advanced automation to ensure optimal performance for frontline workers across various industries.
Frontline workers in industries such as logistics, utilities, healthcare, and retail rely on consistent mobile devices to stay productive. The partnership between B2M and 1E delivers an end-to-end approach to addressing device failures, connectivity issues, and compliance challenges before they impact productivity.
The combined offering provides real-time insights into mobile device health, predictive tools for proactive issue resolution, and automation for common troubleshooting tasks. This comprehensive, autonomous approach not only minimizes disruptions but also empowers frontline workers with the reliable tools they need, ultimately boosting productivity and job satisfaction. By leveraging proactive DEX capabilities, organizations can avoid the pitfalls associated with failing to account for frontline use cases, which is critical for sustainable ROI and reducing digital friction.
The importance of focusing on frontline DEX is evident, as organizations that do not include frontline workers in their DEX strategy risk missing out on significant opportunities to reduce downtime, enhance operational efficiency, and boost workforce engagement. By addressing issues proactively, 1E and B2M's partnership ensures that frontline workers have consistent access to reliable technology, leading to fewer IT issues, faster incident resolution, and improved employee satisfaction. This ultimately allows companies to retain talent more effectively and maintain higher levels of productivity.
The partnership ensures that 1E’s Autonomous DEX platform provides Always-On Compliance and real-time troubleshooting, maintaining consistently high operational performance for frontline workers. The combined solution reduces friction, enhances stability, and enables IT teams to focus on strategic initiatives rather than recurring issues.
Industries that depend heavily on frontline staff, such as healthcare and retail, will benefit from a complete DEX platform that enhances operational visibility. IT teams gain deep insights into factors such as battery health, application performance, and network reliability, ensuring a seamless experience for frontline workers. Finance and Operations teams gain much-needed insights into usage patterns to lower the costs of mobility by eliminating or redeploying unused and underused mobile devices and software applications as well as controlling cost overages on mobile data plans. The collaboration also brings AI-powered automation to resolve issues proactively, ultimately reducing downtime and increasing overall efficiency.
“In every essential industry, frontline workers play a critical role, and their digital tools should keep up with their needs," said Oliver Giordimania, VP of Product at 1E. "Our partnership with B2M elevates our mission to deliver a seamless, proactive digital experience, giving workers the real-time support they need to stay productive while minimizing digital friction. By integrating B2M’s Elemez platform, we’re transforming mobile device management from a reactive process into a forward-looking, autonomous solution that anticipates issues before they arise, enhancing organizations’ digital experience strategies. This collaboration not only boosts productivity and resilience for frontline teams but also creates a lasting impact for organizations and the communities they serve.”
About 1E
More than 500 organizations in 42 countries trust 1E to help them create a better Digital Employee Experience (DEX). The 1E Platform provides real-time diagnosis, remediation, and automation to proactively fix issues before they ruin the workday. Reduce costs, move faster, and increase employee happiness with 1E. For more information, visit 1E.com.
About B2M Solutions
B2M Solutions is a global software company dramatically improving the deployment and use of enterprise mobility. The company's flagship product, Elemez, provides real-time Enterprise Mobility Intelligence to proactively find and fix mobile device and application issues hurting a company's employees and business. Unlike traditional enterprise mobile software management tools used for MDM, EMM, and UEM, Elemez proactively monitors and measures mobile devices in real-time to help enterprises prevent and avoid problems, improve enterprise mobility's performance, and lower the True Cost of Ownership™ of mobility. For more information, visit www.b2msolutions.com.
