London, UK and Austin, TX – October 15, 2024 – 1E and Goliath technologies today announced a groundbreaking partnership that will transform clinician experience with an industry-first health IT offering.
Using AI-powered automation, this solution ensures that clinician experience is optimized by proactively resolving endpoint issues before they impact performance. Advanced automation allows health IT professionals to predict, identify, and resolve problems from the endpoint to the EHR application, reducing downtime and improving clinician productivity. These capabilities not only support scalable and efficient endpoint management but also maintain compliance with healthcare regulations by keeping all devices secure and up to date.
Healthcare applications, often accessed through desktop virtualization solutions like Citrix and/or Horizon (formerly VMware), are now fully visible through a complete IT observability and digital employee experience (DEX) solution. 1E and Goliath together provide health IT professionals with real-time visibility, automated remediation, and the ability to rapidly troubleshoot EHR speed and reliability issues. This solution tracks the frequency and length of performance degradation and identifies the root cause, enabling swift and targeted remediation.
“IT Observability and DEX vendors are all attempting to solve the same issues around improving user experience, and for health IT, no one has had a complete solution until now", said Thomas Charlton, CEO of Goliath Technologies. "It is not unusual for a health system to have 150+ incident response troubleshooting calls opened per year each involving 20-30 individuals across multiple teams. Now those teams have an industry-only offering that combines AI-enhanced contextual data, industry-leading automated remediation, and exclusive integrations with the top EHR application vendors, so health IT professionals can isolate root cause and remediate more quickly with fewer people. This translates into a better clinician experience and ultimately enhances patient care."
Strategic partnerships and integrated modules with the top EHR application vendors set this offering apart. For Oracle Health/Cerner health systems, IT professionals now have exclusive capability to visualize clinician experience with Millennium, all the way from the endpoint device through hosted Millennium. For health systems using Epic, unique integration with Epic System Pulse delivers comprehensive clinician experience metrics and endpoint monitoring for complete end-to-end visibility. Similarly, health systems using MEDITECH gain the only solution that seamlessly integrates Magic/Expanse data with clinician experience and endpoint monitoring, ensuring unmatched observability and troubleshooting capabilities.
“At 1E, we believe that automation and endpoint management are critical to ensuring that healthcare IT can meet the evolving demands of clinicians and patients alike,” said Mark Banfield, CEO of 1E. “By partnering with Goliath, we’re able to offer health systems the industry’s only complete solution for end-to-end observability and proactive remediation, empowering IT teams to deliver seamless clinician experiences with less manual effort, faster remediation, and greater scalability. This partnership represents a significant step forward in improving clinician productivity and patient care.”
To learn more about this transformative offering reach out to info@1e.com
About 1E
More than 500 organizations in 42 countries trust 1E to help them create a better Digital Employee Experience (DEX). The 1E Platform provides real-time diagnosis, remediation, and automation to proactively fix issues before they ruin the workday. Reduce costs, move faster, and increase employee happiness with 1E. For more information, visit 1E.com.
