1E Service Desk Augmentation
for ServiceNow

Formerly ITSM Connect
Get real time incident investigation and remediation capabilities across your endpoint estate without leaving ServiceNow.
How it helps

1E Service Desk Augmentation provides 1E's real time incident investigation and remediation capabilities inside of ServiceNow.

Retrieve information and remediate issues across the entire endpoint estate in seconds without escalating tickets or disrupting end users. As a result, frontline service desk admins can significantly decrease Mean Time to Resolution (MTTR) and increase First Call Resolution (FCR).
Core Features

1E Service Desk Augmentation's capabilities include real-time inventory, preapproved fixes, and DEX scores–all from your ServiceNow incident pane.

Real-Time Inventory

Access up-to-date inventory and diagnostics from your ServiceNow incident pane and answer questions faster.
NEW!

Remote Support with TeamViewer in ServiceNow

Instant, secure remote support—powered by TeamViewer Tensor and 1E—directly within ServiceNow ServiceOperations Workspace (SOW). Diagnose and resolve issues in real-time, without leaving your primary IT workspace.

With TeamViewer integration, IT professionals can now:

Connect quickly

Connect quickly

Quickly connect to devices without switching between applications, reducing response times and improving operational efficiency.
Real-time troubleshooting

Real-time troubleshooting

Troubleshoot issues in real-time, ensuring minimal disruption to end users and faster resolution of technical problems.
Enhanced security

Enhanced security

Enhance security with role-based access controls, allowing only authorized users with the Remote Support role to initiate remote sessions.
Ease of management

Ease of management

Easily manage integration settings, with administrators able to enable or disable the feature using a simple system property.
Customer Success

Our customers Work Wonders™

Ready to Work Wonders™?