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TeamViewer Tensor + 1E DEX Platform Integration

Ensuring seamless device management and support is critical to maintaining productivity and operational agility. The integration of TeamViewer Tensor with the 1E DEX Platform brings together comprehensive IT management and enterprise-grade remote connectivity, delivering an integrated solution that makes remote support easier, faster, and more secure.

By combining just-in-time remote support, secure encrypted access, and role-based admin control, the integration helps IT teams resolve end-user issues in real time—preventing escalations and minimizing downtime while safeguarding sensitive data.

Key Use Cases

Enhancing Digital Employee Experience (DEX)

  • Employees rely on secure, remote access to keep business-critical devices and applications running.
  • The Tensor integration ensures continuous support by enabling real-time device access directly from the 1E Platform.

Reducing IT Support Tickets

  • IT teams face high volumes of support requests from remote employees experiencing technical issues.
  • Tensor reduces Mean Time to Resolution (MTTR) by enabling proactive, immediate remote support.

Improving Remote Operations Security

  • Managing remote access securely is vital to protect sensitive enterprise data.
  • Tensor provides encrypted, compliant remote access with role-based permissions via the DEX Platform.

Key Benefits

Seamless Remote Connectivity

Seamless Remote Connectivity

Quickly connect to devices directly from the 1E Platform, streamlining remote control and support with just a click.

Simplified Admin Control

Manage access through role-based permissions, ensuring only authorized users can initiate remote sessions.

Flexible Configuration

Admins can easily enable or disable the integration and customize settings via the Integrations menu for full control.
Real-Time Issue Resolution

Real-Time Issue Resolution

Empower IT teams to address end-user problems as they occur, minimizing operational impact and downtime.

How It Works

Just-in-Time Remote Support

Initiate secure remote sessions directly from the device view in the 1E Platform.

Role-Based Access Control (RBAC)

Ensure only permitted users can access remote support features based on their assigned roles.

Secure, Encrypted Connections

Maintain compliance and safeguard sensitive data through enterprise-grade encryption and authentication.

Full Admin Flexibility

Configure, manage, and monitor the integration through the 1E Platform's intuitive settings interface.
Customer Success

Our Customers Work Wonders™

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