Data Privacy Complaints Procedure

Purpose: The objective of this procedure is to provide an overview how 1E will respond to complaints from individuals (hereinafter referred to as data subjects) relating to the use of their personal data.

Scope: Data Privacy Complaints Procedure is accessible to any data subject whose personal data is processed by 1E.

Users: The procedure encompasses all individuals whose personal data is processed by 1E.

Employees or Former Employees

As an employee or former employee of 1E, if you have a complaint about the way in which your personal information has been handled or if you would like to request access to copies of your HR file or other personal information or exercise any of your other rights, please contact the People Team. If you are not satisfied with the response of the HR representative, you may proceed with the complaints procedure for Others, as described below.

We will acknowledge your request within 2 business days and will provide a substantive response as soon as practicable, in accordance with any time limits set down by the applicable laws.

Others

If you have a complaint about the way in which your personal information has been handled or would like to access or correct your personal information or exercise any of your other rights, please contact us at DPO@1E.com. The DPO will undertake an independent review of the investigation into your complaint and advise you of the conclusions.

1. You may submit your request or complaint via email to DPO@1E.com, which is the email address of the DPO. Please mark your email with “Privacy Enquiry” in the subject line and in the email provide:
   1. your full name;
   2. email address;
   3. the full details of your data privacy request or complaint;
   4. any previous correspondence with us regarding the specific data privacy issue; and
   5. if you have incurred a loss, evidence to show the value of the loss.
2. Also, You may request a full copy of the 1E Privacy Standards by contacting us at DPO@1E.com.
3. Once you submit your request or complaint, 1E may ask you to provide proof of your identity.

Upon receipt of a request or complaint, 1E will:

1. confirm receipt, where possible, within 2 business days;
2. assess the request or investigate the complaint fully; and
3. provide further information regarding the status of your complaint within 4 weeks of receipt of your written request or complaint except that, if the investigation or assessment cannot be completed within 4 weeks, we will write to you to tell you when we expect to respond.

Requests to exercise rights under EU or UK Privacy Laws will be dealt with within one month of receipt of a valid request, unless the request is complex, in which case the period may be extended by up to two further months. We will inform you if any extension of time is required in such cases.

If you are not satisfied with our actions and findings, or at any other time if you so choose, you may:

1. if you are a customer or a vendor, contact and/or lodge a complaint with the Chief Customer Officer at info@1E.com;
2. if you are an employee or a former employee, contact and/or lodge a complaint with People Team;
3. contact and/or lodge a complaint with the ICO;
4. contact and/or lodge a complaint with the data protection authority in the jurisdiction in the European Economic Area in which you work or are habitually resident, or where the alleged breach took place. Contact details can be found at https://edpb.europa.eu/about-edpb/board/members_en.