How RLI Insurance Achieves Greater Visibility with the 1E Platform

RLI Insurance, a specialty insurer, sought a proactive solution to improve endpoint visibility, validate Microsoft patches efficiently, and enhance overall employee productivity. Since adopting 1E in 2023, their IT team has experienced transformative results.

• Limited endpoint visibility: Hindered their ability to detect and resolve issues before employees were impacted.
• Poor DEX and productivity: Overheating devices drained batteries and disrupted workflows.
• Time-intensive patch validation: Took up resources, diverting focus from other priorities.

With 1E, RLI Insurance adopted three powerful tools:

• 1E Experience Analytics: Proactive monitoring of DEX to spot and resolve issues before they escalate.
• 1E Endpoint Troubleshooting: Custom instructions to quickly identify and fix device problems.
• 1E Patch Insights: Streamlined patch monitoring and validation, saving valuable time.

“We didn’t have to get a call—we detected it. With 1E’s help, we make the machine and employee experience better.”
– Jeremy Roberts, IT Manager for Technology Support, RLI Insurance

RLI Insurance transformed IT operations with measurable outcomes:

• Enhanced DEX and employee productivity.
• Reduced troubleshooting time by 30 minutes per interaction.
• Proactive, data-driven decision-making using actionable insights.
• Streamlined patch validation, freeing IT resources for other initiatives.

Ready to learn more?

Download the full case study to explore how 1E drives IT excellence and empowers RLI Insurance to deliver a seamless digital experience.