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Case Study

How to Drive Smarter IT Decisions and User Satisfaction with 1E Intelligence

Discover how 1E Intelligence helps this organization elevate user satisfaction and productivity, drive data-informed decisions, and adopt a forward-thinking IT strategy.

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A US-based organization specializing in home, auto, and life insurance became a 1E customer in 2017. Since then, the IT team’s goals have evolved to include improving the digital employee experience (DEX), increasing operational efficiency, and achieving faster time to resolution.

The Challenges

  • Recurring software crashes with limited visibility: Employees silently suffered crashes, leading to frustration and decreased productivity.
  • Power management concerns: Resulting in device instabilities, causing crashes or other risks.

The Solution

  • Intelligent Insights: Provides a snapshot of user frustration, number of devices, and personas impacted by various issues.
  • Intelligent Insights: Gives access to valuable insights through smart recommendations for diagnosing and resolving issues.

The Results

This US-based insurer streamlined IT operations, achieving measurable outcomes:

  • Address and remove friction seamlessly
  • Improve user sentiment and productivity
  • Data-driven decision making

Dive deeper and discover more!

Download the full case study to learn how 1E Intelligence empowers this organization to provide a seamless digital experience and more.

US-based Insurance Company

A US-based organization specializing in home, auto, and life insurance.

Industry

Region

North America

Company Size

5000+

1E Products used

“I like the instructions that outline what some of the recommendations would be in order to fix a problem... I almost see it as collaborating with someone else that is asking me to check something.”

Desktop Support Manager, Insurance Company
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