Pernod Ricard and 1E: Delivering the Employee Experience Users Want

End-User Experience is an area on many CIOs’ minds today. One way IT can improve everyone’s working environment is by slashing the amount of time it takes for updates and troubleshooting. 1E makes real-time, precise, fully-automated IT possible. As Ivan Jaramillo (Director, Client Support, Pernod Ricard) confirms, 1E looked “too good to be true”… but was everything 1E said it was?

Remote working is growing in popularity all the time. This presents a real challenge to IT, since remote workers operate outside the traditional workplace perimeter. Remote workers were certainly presenting a challenge to Ivan Jaramillo (Director, Client Support, Pernod Ricard), particularly as his organization sought to expand its remote worker base by an additional 10%. Here’s how 1E was able to make the difference.

Keeping 100% of endpoints patched and updated and managing group policies were all challenges before 1E. It was also problematic getting information from remote employees to help the service desk manage issues. 1E not only kept endpoints patched and compliant, it enabled the service desk team to get the information from the endpoint in real-time without interrupting the user and fix the problem.