How to Successfully Deploy a DEX Tool

Published: 11 February 2025

“By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.”

According to Gartner^®, “IT leaders are increasingly adopting new DEX tools or evolving existing deployments for new use cases, but often miss key implementation steps that drive sustained ROI. End-user services leaders can use this research to successfully deploy new or expand DEX tool use cases to ensure long-term value.”

Effectively deploying your Digital Employee Experience (DEX) tool is essential for gaining a competitive advantage. This detailed report highlights key strategies and best practices to guarantee successful implementation and sustained value.

“Key Findings:

• Successful digital employee experience (DEX) tool deployments require new skills, success measures and a mindset change from traditional IT operations, engineering and support roles.
• Many organizations struggle to prioritize and sequence implementation efforts during deployments.
• Failure to adapt processes, procedures, success measures and performance management programs while implementing a DEX tool significantly limits long-term ROI. This failure becomes clearer after completing the initial cleanup efforts and delivering short-term benefits.
• Sustained DEX tool adoption is rarely achieved without organizational change management practices and active involvement of critical stakeholders during all deployment phases.”

Read this report to gain actionable insights to enhance organizational models for continuous improvement, build a strategic feature deployment roadmap, maximize tool utilization and stakeholder engagement, and more!

How to Successfully Deploy a DEX Tool, Dan Wilson, Stuart Downes, Lina Al Dana.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.