Gartner
Published: 3 April 2023

“By 2025, 50% of IT organizations will have established a DEX strategy, team and management tool, up from less than 20% in 2023.”

According to Gartner, “Many organizations are adopting new DEX tools or evolving existing deployments beyond tactical use cases but miss key implementation steps that ensure ongoing ROI. I&O leaders can use this research to successfully deploy a new DEX tool or expand the use of existing ones.”

Successfully deploying your Digital Employee Experience (DEX) tool effectively is crucial for gaining a competitive edge. This comprehensive report outlines strategic steps and best practices to ensure successful deployment and long-term value.

Key Findings:

  • Successful deployment and use of digital employee experience (DEX) tools requires skills, success measures and a focus (which are not always apparent to IT leaders) that differs from traditional IT operations, engineering and support roles.
  • Failure to adapt processes, procedures, success measures and performance management programs while implementing a DEX tool significantly limits long-term ROI and value realization.
  • This failure becomes clearer after initial cleanup efforts produce short-term benefits. Gartner clients report difficulty prioritizing and determining the order of the DEX tool capabilities they should deploy.
  • Lack of a solid roadmap with target outcomes leads, at best, to mixed results. Sustained DEX tool adoption is rarely achieved without the active involvement of critical stakeholders throughout the planning and deployment process and without a formal organizational/human change management approach.

Read this report to gain actionable insights to enhance organizational models for continuous improvement, build a strategic feature deployment roadmap, maximize tool utilization and stakeholder engagement, and more!

How to Successfully Deploy a DEX Tool, Dan Wilson, Autumn Stanish, Tom Cipolla, Stuart Downes, Rich Doheny, Mrudula Bangera.

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