1E named a Leader in the

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Frictionless IT

Ensure a smooth and uninterrupted digital experience for employees, minimizing frustrations and enabling them to focus without unnecessary delays or disruptions.
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Happy employees and IT pros?

It all starts with a smooth digital experience

As IT pros, your goal is to keep your organization’s tech running like clockwork—no glitches, no security worries, and no doubts about whether devices are up to the task. You’d much rather be focusing on proactive projects than constantly putting out fires caused by user issues. At the same time, you hate knowing that employees are silently struggling with tech problems, avoiding submitting a ticket because they think the issue might just disappear on its own. It's frustrating, not just for them, but for you too.

In a perfect world, devices would stay in top shape with little to no intervention. But we all know it’s never that simple. That’s why having the right tools is key: remote device visibility to spot those hidden struggles, powerful troubleshooting to quickly zero in on problems, and automations to swiftly resolve issues, so you can keep things running smoothly without adding more to your plate.

Good digital experience removes obstacles

Fewer disruptions, delays, and security risks

Reduce the burden on users and IT staff by proactively managing patches, maintaining optimal functionality and tracking of assets, and quickly resolving issues with advanced troubleshooting and automation.
DEX automations run last year

Efficient and automated IT support

Minimize employee frustrations by enabling faster, proactive issue detection and leveraging automation for rapid problem resolution. Enhance user satisfaction with self-help options and automated solutions.

Enhanced productivity

Improved visibility, device compliance, and issue resolution lead to reduced downtime for employees and significant time savings for IT teams, allowing everyone to focus on tasks that are more business-aligned.
Deliver hassle-free IT

With 1E, Frictionless IT is an experience that energizes employees.

Eliminate digital frustrations

Poor digital experiences result in increased staff frustration, which ultimately leads to higher attrition rates. However, with easier troubleshooting, automated resolutions, and end-user self-service capabilities, the pressure on IT teams is alleviated and employees are saved from further disruption. It’s a more satisfying and efficient work environment for everyone.

Remove performance and reliability issues

Prevent missed performance targets caused by error-prone software and delays in issue diagnosis with proactive insights and quicker troubleshooting. When devices aren’t up to the task, having a tool that identifies poor performance and supports hardware refresh efforts helps reduce downtime and simplifies the refresh process. These improvements lead to a boost in employee productivity.
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