Challenges

  • Troubleshooting web-based applications is time consuming for the service desk and intrusive to employees.

Resolving with 1E

  • Remotely enable and save required Chrome network logs on any impacted device
  • Retrieve and save the file in seconds so service desk or vendor can investigate
  • Automate process to automatically save and transfer logs when an event occurs

Benefits

  • Lower MTTR for manual effort tasks
  • Solve multi-device issues without disrupting employees
  • Proactively remediate issues before employees create tickets