Challenges

  • IT teams don’t know the true sentiment of users as they interact with systems, applications, and IT generally
  • They can’t improve DEX if they can’t measure DEX

Resolving with 1E

  • Target surveys to specific groups, users, or personas
  • Schedule deployment and manual access to avoid “feedback fatigue”
  • Get simple, easy-to-use, direct feedback from users when they are in the moment

Benefits

  • Access accurate DEX data as a 0-100 metric
  • Get feedback from users who would otherwise “suffer in silence” or ignore issues
  • Prioritize decisions that will improve user sentiment and IT perception